When a home care client is unable to be contacted for an extended period – what is the government guidance on this issue and what steps should home care providers take?

overview

In this episode, we discuss the issue of a home care provider being unable to make contact with a home care recipient or their representative for an extended period of time.

New guidance on this issue was included in the Commonwealth Department of Health and Aged Care’s Home Care Packages Operational Manual for providers published this year – perhaps suggesting that this is not an uncommon problem providers are encountering.

But does this guidance align with the legislation and what steps should providers take?

You can find other information and resources at oloughlinsonair.com.au.  O’Loughlins is a legal firm based in South Australia.  The information in this podcast is for general information only and not to be relied on as legal or other advice.  Please consult with your legal advisor for advice about your particular circumstances.

 

 

authors

Rebecca Barr

Rebecca Barr | Partner

Rebecca specialises in advising the health, aged care and retirement living sectors on a broad range of issues, from mergers and acquisitions and commercial matters through to regulatory advice. She has worked in Adelaide and interstate at an international law firm.

Rebecca is also the host and producer of O'Loughlins on air, a podcast on current legal issues in health, aged care and retirement living.

Melanie Fuss

Melanie Fuss | Special Counsel

Melanie has more than 20 years’ experience in a wide range of legal roles covering areas of practice including property, commercial and government.

Since joining O’Loughlins in 2018, she has specialised in advising clients in the health, aged care and retirement living sector.

Melanie’s broad experience, along with her knowledge of the sector, enables her to navigate complex regulatory regimes, draft user-friendly documents and deal with the multifaceted issues that arise in an ever-changing sector.

Helena Errey-White

Helena Errey-White | Associate

Helena joined O'Loughlins in January 2019 and was admitted to practice in the Supreme Court of South Australia, in March 2020.

Helena specialises in health, aged care and retirement living law. Helena advises and assists clients with navigating complex regulatory compliance, maintaining compliant agreements, resolving retirement living disputes and guardianship and administration matters in the South Australian Civil and Administrative Tribunal and the acquisition or sale of aged care facilities and retirement villages.

Helena is a member of the Law Society of South Australia’s Human Rights Committee. In this role, Helena contributes to the Society's work on law reform intersecting with the aged care space.

Disclaimer

This podcast and related resources are for general information only and are not to be relied on as legal or other advice.  Please consult with your legal advisor for advice about your particular circumstances.